General FAQs

What is a text message (SMS)?
  • SMS stands for Short Message Service, and it is synonymous with text message, Text, TXT, etc. An SMS (text message) is a short message, which can be sent to and from a mobile phone.
What is the advantage of using text messaging?
  • Text messages are a brief, effective, inexpensive means of communication. Most people carry their mobile phones with them wherever they go, so unlike email, text messages can reach people when they are away from their desks.
What is a Keyword?
  • A Keyword is a unique term (letters and/or numbers) that people can use to communicate with you via a Short Code.
How do Keywords work?
  • You purchase the Keyword MRXYZ from us, which we will setup on our shared Short Code 5667747. Your friends and customers can then send a message containing the Keyword MRXYZ to 5667747 to automatically join your Group Messaging list. Our software will respond to them for you, with a customizable message, confirming that they have joined (Opted-In) to your Group SMS list.
Can I have any Keyword I want? Are there any limitations?
  • As long as the Keyword you want is available, you can register it through your account panel. You can use any combination of letters and numbers.
What is a Short Code?
  • A Short Code is a 5 digit number, to which text messages can be sent from a mobile phone. Wireless subscribers send text messages to short codes to access a wide variety of mobile content. Common short codes are easy to remember and they are compatible across all participating carriers.
Who owns my data?
  • You own your data. We will never contact the people on your lists, nor will we do anything else with your data without your consent.
How long does it take to get started?
  • Register now and you'll be testing in less than five minutes. We provide you with ten credits (text messages) to try out the software. There are no up-front fees, and you are not required to provide a credit card until you decide to purchase credits.
Do I need to posses any technical Brain Train/skills?
  • Nope! SMSC Center SMS Text Messaging software is designed to be simple. Our software is so intuitive that you'll be a pro in no time. If you do run into some problems just send an email to support@smsccenter.com and our friendly support team will assist you.
What are the advantages of your SMS service?
  • Single and Bulk Messaging, Grouping Functionality, Low Per Message Cost, Fast Delivery.
What is 2 Way messaging?
  • Through two ways messaging you can send and receive messages.
What is DND / NDNC?
  • Mobile numbers which are registered with NDNC registry are called DND numbers.
What other services do you provide?
  • Other services that we can assist you with include location based services; call centre integration, information and content as well as premium rate messages. Visit our website www.smsccenter.com for more details of our services.

Specific to sending SMS FAQ's

How many characters may I include in one text message / Single Sms unit?
  • A standard text message is limited to 160 characters. Characters means letters, numbers, spaces, symbols and punctuation.
    • Our system allows 160 characters as 1 SMS credit.
    • Our System allows 70 characters for 1 Unicode SMS credit.
How long does it take to deliver a text message?
  • Text messages are usually delivered to mobile phones in a few seconds to a few minutes. During peak hours, there could be a short delay. Please note that additional delays may occur if recipient's phone is turned off or out of the coverage area. When this happens a carrier will attempt to deliver your message for up to 24 hours.
Am I allowed to send single message?
  • You can send single or group message as per your choice and need.
Do I need to send the group message one by one or is there other way of doing it?
  • Sending same message one by one to large group is time consuming. It lowers down the speed and increases your effort. The SMSC CENTER software supports uploading of mobile numbers and categorizing the numbers in various groups. You can send the same messages to different category of groups in one go.
Is there any way to save my message for sending it in future?
  • SMSC CENTER software supports saving the draft of the message as Message Template. You will also get the facility of scheduling the messages
How do I upload my contacts?
  • You may upload your contacts in three formats: As an excel file, as a CSV file, or as a text file.
What is One to Group?
  • This is an innovative feature where a sender sends bulk messages to group without visiting the website, directly from the mobile handset.
I would like to see the sent report till date for analysis. How do I do it?
  • You can see the complete report by clicking “Sent Messages” on the page. The messages sent till date with comprehensive and summarized report will be shown on that page.
What is MIS report?
  • SMSC CENTER software eases the tracking of sending bulk messages. The MIS report gives you comprehensive detail of bulk messages sent report with day, date, time, and quantity – month wise.
I own a website and I would like to provide text messaging services
  • SMSC CENTER offers customized solutions to all of your text messaging needs through our API.
Is there a limit to how many numbers I can send at one time?
  • No! You can send as much messages as you want but it is advised that you should try and limit the number of destination addresses to approximately 1 Lac.
I forgot my password. How do I retrieve it?
  • You can retrieve your password by visiting our website’s Forget password option. It’s available in Login page.
How do I manage my contacts/phonebook?
  • You can manage your contacts by adding contacts one by one or by uploading your contacts File.
How I find my sender id?
  • You can see your sender id by login to our website.
How do we add new sender id?
  • You can add sender id from our website and you can also drop one email to us along with your user name we will add your required sender id within 5 min-24 hrs time.
What is the maximum character length of sender id?
  • As per TRAI regulation maximum sender id length is 6 characters.
Where our short code message will be delivered?
  • Your short code message will be delivered on your web based account and you can also get alert on your email id / mobile.
How can I manage my Profile?
  • SMSC CENTER facilitates easy management of your profile
    • A novel feature is to create your profile and fill the Logout URL in the profile settings which straightaway takes you to the home page after the logging out from our website.
    • Profile ID and sender ID are two distinct categories.
How can I add keyword of my choice?
  • Keywords are added as per your choice but the service provider checks the availability of the keyword and authenticates the same. The Service Provider’s authentication is necessary for keyword authentication as per the rules and regulations. You can also add sub keyword.
How will I get to know my keyword expiry date?
  • You can set the alert on keyword expiry via SMS or mail. You can set the alert to daily, once or three days as proactive reminder.
What is "Customize Header"?
  • SMSC CENTER Text messaging software facilitates the sender to customize the message with the header. You can write text with your own choice – use styles, various fonts, emoticons etc.
What is your support system?
  • SMSC CENTER provides 24x7 supports to its customers. You can send mail to support@smsccenter.com and get instant solution to your problem. We have support ticketing system software to provide fast services.
How many messages can I send in one go?
  • We allow you to send SMS messages in bulk and you can theoretically send as many messages as you want. However, we limit the size of the files you upload to 4MB / 100000 mobile numbers, so it will depend on what other data you have in them. We recommend that if you want to send more than 100000 SMS messages, or if your files are larger than 4MB, contact us for advice.
What is the minimum amount of Text Messages I can send?
  • There is no minimum. Once you have bought some credits you can send 1 at a time.
To which countries can I send SMS messages?
  • At the moment, our web SMS service allows you to send SMS messages to PAN India. Our global service is coming soon, however, so stay tuned.
What is developer API?
  • A DEVELOPER API is an authentication method used for communicating server to server etc.

Pricing & Payment FAQ's

How do I buy Credits?
  • If you are logged in to the website, all you need to do to buy credits is click on the link labeled "Buy Credits." You will be taken to our secure payment server. You will be asked to fill out a short form. Your payment will be processed and the credits will be added to your account instantaneously.
How can I make a payment for SMS credit?
  • There are 4 ways you can make a payment by using a credit card, through DD/CQ, by cash and through Fund transfer.
How can I see my transaction details till date?
  • Login to our website and Click on “Transactions”. You will receive comprehensive details of transactions till date.